KeepItAllCheck my flight

Turkish Airlines delay compensation: how to claim yourself

If your Turkish Airlines flight arrived 3 hours or more late, was cancelled at short notice, or you were denied boarding, you may be entitled to compensation. You don’t need a claim company: you can claim it yourself and keep the full amount.

Check my Turkish Airlines flight

Which Turkish Airlines flights are covered?

Turkish Airlines is not an EU or UK airline. Its flights leaving the EU, Iceland, Norway, Switzerland or the UK are covered by EU261 or UK261.

Its flights into Europe or the UK from elsewhere are generally not covered.

Non-EU/UK carrier: covered only on departures from the EU/UK.

How much you may be owed

  • Up to 1,500 km€250 / £220
  • 1,500 – 3,500 km€400 / £350
  • Over 3,500 km€600 / £520

Per passenger, under EU261 / UK261.

How to claim from Turkish Airlines

  1. Check your flight for free to see if you may be entitled and how much.
  2. Get your claim pack: a letter to Turkish Airlines citing the regulation, and instructions for sending it.
  3. Send it to Turkish Airlines and give them 14 days to reply.
  4. If they refuse or don’t reply, use the reply templates or escalate to the enforcement body.

A claim company would typically keep up to €210 of a €600 payout. With a €19 claim pack, you keep €581.