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TUI Airways delay compensation: how to claim yourself

If your TUI Airways flight arrived 3 hours or more late, was cancelled at short notice, or you were denied boarding, you may be entitled to compensation. You don’t need a claim company: you can claim it yourself and keep the full amount.

Check my TUI Airways flight

Which TUI Airways flights are covered?

TUI Airways is a UK airline. Its flights from the UK are covered by UK261, and so are its flights into the UK from anywhere.

Its flights from the EU, Iceland, Norway or Switzerland are covered by EU261.

Package holidays may also carry Package Travel Regulations rights (out of scope).

How much you may be owed

  • Up to 1,500 km€250 / £220
  • 1,500 – 3,500 km€400 / £350
  • Over 3,500 km€600 / £520

Per passenger, under EU261 / UK261.

How to claim from TUI Airways

  1. Check your flight for free to see if you may be entitled and how much.
  2. Get your claim pack: a letter to TUI Airways citing the regulation, and instructions for sending it.
  3. Send it to TUI Airways and give them 14 days to reply.
  4. If they refuse or don’t reply, use the reply templates or escalate to the enforcement body.

A claim company would typically keep up to €210 of a €600 payout. With a €19 claim pack, you keep €581.