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LOT Polish Airlines delay compensation: how to claim yourself

If your LOT Polish Airlines flight arrived 3 hours or more late, was cancelled at short notice, or you were denied boarding, you may be entitled to compensation. You don’t need a claim company: you can claim it yourself and keep the full amount.

Check my LOT Polish Airlines flight

Which LOT Polish Airlines flights are covered?

LOT Polish Airlines is based in Europe. All its flights leaving the EU, Iceland, Norway or Switzerland are covered by EU261, and so are its flights into them from anywhere.

Its flights from the UK are covered by UK261, and so are its flights into the UK from outside the EU.

How much you may be owed

  • Up to 1,500 km€250 / £220
  • 1,500 – 3,500 km€400 / £350
  • Over 3,500 km€600 / £520

Per passenger, under EU261 / UK261.

How to claim from LOT Polish Airlines

  1. Check your flight for free to see if you may be entitled and how much.
  2. Get your claim pack: a letter to LOT Polish Airlines citing the regulation, and instructions for sending it.
  3. Send it to LOT Polish Airlines and give them 14 days to reply.
  4. If they refuse or don’t reply, use the reply templates or escalate to the enforcement body.

A claim company would typically keep up to €210 of a €600 payout. With a €19 claim pack, you keep €581.